Shipping & Delivery
Where should I place my order?
For your complete satisfaction and safety, please ensure that you place any orders on our official internet shops or through our physical locations at the respective official HARNN shops. If you have any questions or doubts, please contact us here at any time.
Do you also deliver to my country?
Yes, we deliver worldwide. If your country is not listed, we will find a way to make it happen. To do so, contact us here.
How do I know if my order was successful?
Following each online order and after successful payment, you will receive a clear order confirmation by e-mail, which confirms the receipt of your order.
If you do not receive your order confirmation by e-mail within 30 minutes after placing your online order, please check your spam folder. If you do not find your order confirmation there either, please contact us here. We will make sure that you receive all the necessary documents from us.
Can I cancel or change my order?If an item was ordered in error, HARNN will gladly replace the item with the item the customer intended to purchase. The returned item must be unopened and in its original sale condition. The customer is responsible for shipping and additional shipping costs.
How long does it take for my order to be delivered?We ensure that order processing is uncomplicated and carefree. Every order and every delivery to you, right up to the receipt of your items, should be a memorable experience.
Our deliveries are effected during working days between Monday and Friday. It requires 1 to 2 days maximum for the processing of your order. The shipment is carried out with the local delivery services in your country and is based on the following specifications by the carrier:
Standard Shipments
| Country / Region | Required delivery time |
|
Germany Switzerland, Lichtenstein Austria United Kingdom France, Belgium, Italy Spain & Portugal Rest of Europe Worldwide, all other countries |
2 – 4 Working Days 1 – 2 Working Day 2 – 3 Working Days 3 – 5 Working Days 2 – 4 Working Days 2 – 4 Working Days 2 – 4 Working Days 4 – 6 Working Days 5 – 7 Working Days |
What are the applied shipping rates?
The shipping fees vary depending on the country and the local carrier. Following you will find an overview of the currently applicable shipping rates:
Standard Shipments
| Country / Region | Shipping Costs |
|
Germany Switzerland, Lichtenstein Austria United Kingdom France, Belgium, Italy Spain & Portugal Rest of Europe Worldwide, all other countries |
EUR 5.90 CHF 9.50 EUR 13.50 GBP 15.00 EUR 13.50 EUR 13.50 EUR 13.50 EUR 25.00 EUR 35.00 |
Fast delivery – Express Shipments
| Country / Region | Shipping Costs & Required delivery time |
|
Germany Switzerland, Lichtenstein Austria United Kingdom France, Belgium, Italy Spain & Portugal Rest of Europe Worldwide, all other countries |
EUR 18.00 CHF 13.50 EUR 59.00 GBP 45.00 EUR 59.00 EUR 59.00 EUR 59.00 EUR 65.00 EUR 95.00 |
Subject to changes according to modifications by the delivering agent.
How will my order be dispatched?
Each parcel is delivered using local, trusted delivery services. Unfortunately, we cannot completely rule out delivery delays. In this case, we ask for your kind understanding, which we greatly appreciate.
I ordered twice, how can I cancel my order?
If you have ordered an item in error, please contact us within 12 hours after placing your order so that we can cancel the incorrectly ordered item before it is dispatched to you. You can find out how to contact us here.
How can I change my shipping address?
As soon as you have selected your items and have proceeded to the payment process in the "Check Out" area, you will be asked to enter the desired delivery address.
Unless otherwise agreed, your items will be sent by postal service to the delivery address you have provided. Always make sure that the delivery address is correct, because the delivery will always be made to the address that you indicate to us.
If you register for our bonus programme "LOTUS Concierge", you will not only have the option of storing multiple delivery addresses, you will also benefit from special offers, always be among the first to hear about our new collections and products, gain access to VIP sales and also benefit from your personal loyalty discount.
Can I order by telephone?
As a «Lotus Concierge» Member, our LifeStyle Consultants are always at your full disposal, also for orders over the phone.
In addition, you will benefit from special offers, always be among the first to know about our new releases, get access to VIP sales and benefit from your personal and exclusive loyalty discount.
Join our «Lotus Concierge» program now and enjoy a range of benefits and services.