Can I return my order?
Each of our items is carefully inspected for completeness and quality before it is shipped. It is very important to us that only impeccable products of highest quality leave our premises.
Therefore, please check the delivered items immediately upon receipt. If the product has any defects, please notify us in writing by letter or e-mail within 24 hours.
If you need to return the item, please send it back to us, stating our return number. You will receive the return number after written notification of the respective defects. The goods must always be returned in the original packaging, complete with all accessories and together with the corresponding delivery note, the return number and a description of the defects. You can find the relevant contact address here.
Please always keep your shipping receipt and tracking number until you are assured that your package has reached us safely.
Opened items are excluded from exchange for hygienic and legal reasons.
Items of our brands purchased in department stores, from third party retailers or elsewhere, should be returned to where they were originally purchased.
How long does it take to receive a refund?
As soon as we receive your return, we will refund the respective amount to your bank account within 2 days.